We are delighted to announce that KINTO has successfully been reaccredited with ServiceMark from The Institute of Customer Service (ICS).

ServiceMark is a national standard that independently recognises an organisation’s achievement in customer service. It is based on customer satisfaction feedback and assessment of employee engagement with the organisation’s customer service strategy. Undergoing ServiceMark accreditation demonstrates the high quality of a company’s customer service as well as their commitment to sustain high level of those standards.

The Institute’s Academy Assessor Julija Suzejeva commented, in her ServiceMark report:  “KINTO creates a positive environment where creativity and innovation are nurtured and celebrated.  Improving customer experience is at the heart of any change and so customer insight is taken into consideration”.

Jo Causon, CEO of The Institute of Customer Service, comments: “KINTO’s ServiceMark achievement is testament to their strong focus on understanding the needs of their customers and committed to continuous improvement.  Their success is a sign that colleagues throughout the organisation recognise that a customer service strategy is an essential ingredient for success.”

KINTO is committed to upholding these standards and identify where opportunities for improvement lie. Our focus is to raise high level of customer service through staff development, retention, reward and recognition strategies, as well as through delivering processes designed from a customer’s viewpoint.