Corporate Social Responsibility

In line with our mission to deliver our services with “care, warmth and pride” KINTO are acutely aware of the part we need to play to act responsibly and with a socially ethical conscience.  We are committed to doing so in principle and in practice and have set out here how our Corporate and Social Responsibility activities assist us in our mission.

Diversity and Inclusion

As a business, we are proud that our employees come from a range of different backgrounds, and celebrate diversity in all different forms. We believe that a breadth of diversity brings different perspectives and fresh thinking and ‘mirrors’ the make-up of our customer base.

We will never discriminate on grounds of age, disability, race, religion/belief, gender, sexual orientation, maternity/paternity, gender reassignment and/or marital status.

Our policy is based on three core principles:


We accept and treat each person as an individual. We believe every person should be valued for their contribution, never judged by their gender, age, disability, race and/or sexual orientation.


We create a working environment where differences are valued; every person is included, respected and connected to our success. Discrimination, bullying and/or victimisation of any kind are unacceptable and will not be tolerated


We believe in equal opportunity for all; we remove any barriers to success, eliminating discrimination, enabling equal access to opportunities for all employees. No employee and/or potential colleague is to be disadvantaged by any conditions of employment or company requirements that cannot be justified on exceptional operational grounds

All employees, whether part-time, full-time, permanent or temporary, to be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude, ability and future potential.

Every employee is encouraged and enabled to optimise their full potential. Skills and capability are fully utilised to maximise business performance and deliver an exceptional customer experience.

Employee Engagement, Rewards & Recognition

We gain feedback from our employees throughout the year with our Employee Engagement Forum and our Senior Leadership Team listen, face to face, to our employees feelings about their working environment and suggestions for improvement.  We then act on this feedback to ensure feel valued and supported whilst at work.  A group-wide annual employee survey is also conducted and the results are used as a basis for improvement.  Our employees are rewarded for great feedback, excellent achievements and outstanding work practices.

Supporting good causes

Through company-wide programmes, fundraising and volunteering, we support many good causes.

Our employees are regularly encouraged to take 2 charity days out from work – one of the volunteer days is to support one of our chosen charities Motor Neurone Disease (MND) Association or Rowans Hospice and the other can be for charity of their choice. This is to allow them to work within the local community and with charities on projects which require not just financial support but practical support.

In additional to our main corporate charities, we also support other good causes. Find out more here.

Environmental Responsibility

Protection of the environment in which we live and operate is part of our values and principles and we consider it to be sound business practice. We hold the ISO14001 certification which means we conform to a rigorous environmental management system standard. We understand that care for the environment is one of our key responsibilities and an important part of the way in which we do business. Some of the ways we do this are:

  • Complying with all relevant environmental legislation, regulations and approved codes of practice
  • Recycling as much as we possibly and committing to divert 100% waste from landfill
  • Ensuring that we chose low carbon alternatives where possible and energy efficient electrical equipment
  • Removing all single use plastics within our office
  • Using electronic signatures via AdobeSign and electronic document repositories to reduce paper waste

KINTO has a Carbon Reduction Plan that helps us to understand the impact our organisation has upon the environment and to set out our vision on how we can play our part in achieving Net Zero emission by 2050. This provides transparency so our progress is monitored by us, our suppliers and customers.

Human Rights & Modern Slavery

We comply with the requirements of the Modern Slavery Act 2015 and ensure that a Modern Slavery Statement is published on our website each year.

Anti-Bribery & Anti-Corruption

KINTO prides itself on its reputation for integrity and high ethical standards and has a zero-tolerance approach to bribery and corruption.

We believe that bribery and corruption in all forms are unacceptable, illegal and contrary to our commitments to conduct business according to rigorous ethical, professional and legal standards. Most importantly, it compromises the trust of our valued customers. We have training and policies to help advise, increase awareness and combat identified risk areas including the giving and receiving of gifts and hospitality.

Money Laundering & Financial Crime

KINTO takes the prevention and detection of money laundering and financial crime very seriously. We have established training programmes and procedures to ensure that all staff are aware of what constitutes suspicion; to whom suspicious activities should be reported; and that any suspicions are investigated and, where necessary, appropriate action taken. Our employees are also made fully aware of the seriousness of money laundering and the penalties that they could potentially face for failing to adhere to company requirements and anti-money laundering and financial regulations and legislation.